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Chat24PlusSmarter Business

Chat24Plus Documentation

Everything you need to know about Chat24Plus - your AI-powered customer communication platform

Getting Started

Features & Capabilities

Configuration

API & Development

Quick Start Guide

Get Started in 3 Steps

1

Create Your Account

Sign up at app.chat24plus.com and get instant access to your free 6-month trial with 100 messages.

2

Configure Your Chatbot

Train your AI chatbot by uploading your knowledge base, FAQs, or product documentation. The AI learns from your content to provide accurate responses.

3

Integrate with Your Channels

Connect Chat24Plus to WhatsApp, Telegram, Messenger, Slack, and 8+ other platforms. Manage all conversations from one unified dashboard.

Installation & Setup

Web Widget Installation

Add the Chat24Plus widget to your website by copying this code snippet before the closing </body> tag:

<script> (function(w,d,s,o,f,js,fjs){ w['Chat24Plus']=o;w[o] = w[o] || function () { (w[o].q = w[o].q || []).push(arguments) }; js = d.createElement(s), fjs = d.getElementsByTagName(s)[0]; js.id = o; js.src = f; js.async = 1; fjs.parentNode.insertBefore(js, fjs); }(window, document, 'script', 'c24p', 'https://cdn.chat24plus.com/widget.js')); c24p('init', { widgetId: 'YOUR_WIDGET_ID' }); </script>

Replace YOUR_WIDGET_ID with your actual widget ID from the dashboard.

Multi-Channel Integrations

Chat24Plus seamlessly integrates with all major communication platforms:

WhatsApp
WhatsApp
Telegram
Telegram
Messenger
Messenger
Slack
Slack
Viber
Viber
WeChat
WeChat
Twitter
Twitter
Line
Line
Zalo
Zalo
Zendesk
Zendesk
Tickets
Tickets
Artificial intelligence
Artificial intelligence

Note: Each integration requires platform-specific API credentials. Visit the Integrations section in your dashboard for detailed setup guides.

AI Chatbot Training

Training Your Chatbot

📄 Document Upload

Upload PDF, Word, or text files containing your FAQs, product information, or knowledge base. Maximum file size varies by plan.

🌐 Website Crawling

Automatically crawl your website to extract and learn from your existing content. Perfect for comprehensive product catalogs.

💬 Q&A Pairs

Manually add question-answer pairs for specific scenarios or common customer inquiries.

🔄 Continuous Learning

The AI improves over time by learning from customer interactions and agent responses.

Training Character Limits: Each plan includes a specific character limit for AI training. Check your plan details for more information.

Analytics & Reporting

Track your customer communication performance with comprehensive analytics:

  • ✓Message Volume: Track total messages sent and received across all channels
  • ✓Response Time: Monitor average response times and agent performance
  • ✓Customer Satisfaction: Collect and analyze customer feedback ratings
  • ✓AI Accuracy: Measure chatbot accuracy and identify areas for improvement
  • ✓Channel Performance: Compare engagement across different platforms

REST API Documentation

Access Chat24Plus functionality programmatically using our REST API.

Base URL

https://api.chat24plus.com/v1

Authentication

All API requests require an API key in the Authorization header:

Authorization: Bearer YOUR_API_KEY

Common Endpoints

POST /messages/send

Send a message to a customer

GET /conversations

Retrieve conversation history

POST /chatbot/train

Train the AI chatbot with new data

Support & Resources

FAQ

Find answers to commonly asked questions

Visit FAQ →

Contact Support

Get help from our support team

Contact Us →