Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, and payment details when you sign up or subscribe to our Service.
• Usage Data: Information about how you interact with our Service, including chatbot queries, responses, and preferences.
• Customer Data: If you integrate our Service with your business, we may process data from your end-users on your behalf.

1.2 Information We Collect Automatically

• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and analyze Service performance.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our Service.
• Process transactions and send transaction notifications.
• Improve and personalize user experience.
• Communicate with you, including sending updates, security alerts, and support messages.
• Analyze usage trends and optimize our Service.
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who assist us in operating our Service (e.g., cloud hosting, payment processing, analytics).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental request, or to protect our rights and safety.
• With Your Consent: We may share your information with third parties when you provide explicit consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access and Portability: Request a copy of your personal data in a structured, machine-readable format.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Restriction and Objection: Restrict or object to certain types of data processing.
• Withdraw Consent: If we process data based on consent, you may withdraw it at any time.

To exercise these rights, please contact us at [email protected].

6. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses (SCCs) or other legal mechanisms.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Service is not intended for individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: